Hot Wheels Phone Numbers and Emails

Toll-Free Number:

  • (800) 747-8697
    U.S. & Canada
Send Message

American Girl Brands:

  • (608) 836-4848
    8400 Fairway Place Middleton, WI 53562 USA
  • (608) 836-1999
    Fax

Fisher-Price Brands:

  • (716) 687-3000
    636 Girard Avenue East Aurora, NY 14052 USA
  • (716) 687-3636
    Fax

Fundrising/ Donations:

  • (703) 836-2121

Headquaters:

  • (310) 252-2000

Media:

  • (310) 252-6397

Hot Wheels Emails:

Business Customer Service
Retail Referrals (Canada)
Customer Service
Fundraising/ Donations
Mattel Children's Foundation
General Info
Social Impact
Jobs/ Career
Legal
Media
Is this your business?
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Contact Information

Hot Wheels Website:

Hot Wheels Help Center:

Corporate Office Address:

Hot Wheels
333 Continental Blvd.
El Segundo, California 90245
United States

Other Info (opening hours):

Customer Service Hours:

Monday - Friday: 9:00AM-6:00PM (ET)

More contact details

Hot Wheels Rating Based on 7 Reviews

Rating details

2.2
more details
Value for money
Price Affordability
Discounts and Special Offers
Website

Rating stats

Rating trend

How Good is Hot Wheels's Customer Service?

Alex I Dcr
Alex I Dcr
Feels Disappointed | Jul 06, 2023

Requesting a representative call back to answer or resolve a recent situation that needed their assistance. I have not received any type of response and still waiting!

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Arrion Rfq
Arrion Rfq
Feels Satisfied | Jan 24, 2023

I don’t like doing this I gave you a good rating

Read full quote
Prachi Lfu
Prachi Lfu
Feels Satisfied | Dec 29, 2022

I was happy to get a refund but I would have really loved a replacement toy. It was her favourite gift. I understand out of stock but wished I had waited for a replacement. Tesla cybertruck

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Summary of Hot Wheels Customer Service Calls

147 TOTAL
CALLS
00:05 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Hot Wheels?

Product/ Service Question:

  • “Broken hotwheels”
  • “Car not working”
  • “Complaint about some of their products”

Request for Information Question:

  • “A question about a product that I found.”
  • “To complain about a certain type of their products, namely, the funny cars.”
  • “Consumer inquiry”

Return/ Replace Question:

  • “Replacement part”
  • “Baby licked paint off color changing cars”
  • “Replacement remote”

Shipping and Delivery Question:

  • “I have a car in the package that is broke from the factory”
  • “Instructions to order Kroger exclusive jaguar as shipper an application we're just put out today July 4, 2023? Deadline was June 7, 2023! Please advise?”

Account Question:

  • “Trouble with account”

Staff Question:

  • “My manager's car is not in your collection of toys”

Other Question:

  • “Sponsoring”
  • “Hotwheel car error”
  • “Missing piece to my track from Christmas time, never got back to me as far as I know, so please let's get this done”

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