Contact Hot Wheels Customer Service
Hot Wheels Phone Numbers and Emails
Toll-Free Number:
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(800) 747-8697U.S. & Canada
American Girl Brands:
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(608) 836-48488400 Fairway Place Middleton, WI 53562 USA
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(608) 836-1999Fax
Fisher-Price Brands:
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(716) 687-3000636 Girard Avenue East Aurora, NY 14052 USA
Hot Wheels Emails:
Business Customer Service
Retail Referrals (Canada)
Customer Service
Fundraising/ Donations
Mattel Children's Foundation
Contact Information
Hot Wheels Website:
Hot Wheels Help Center:
Corporate Office Address:
Hot Wheels
333 Continental Blvd.
El Segundo,
California
90245
United States
Other Info (opening hours):
Customer Service Hours:
Monday - Friday: 9:00AM-6:00PM (ET)
How Good is Hot Wheels's Customer Service?
Summary of Hot Wheels Customer Service Calls
147
TOTAL
CALLS
CALLS
00:05
AVG CALL
DURATION
DURATION
9%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Hot Wheels?
Product/ Service Question:
- “Broken hotwheels”
- “Car not working”
- “Complaint about some of their products”
Request for Information Question:
- “A question about a product that I found.”
- “To complain about a certain type of their products, namely, the funny cars.”
- “Consumer inquiry”
Return/ Replace Question:
- “Replacement part”
- “Baby licked paint off color changing cars”
- “Replacement remote”
Shipping and Delivery Question:
- “I have a car in the package that is broke from the factory”
- “Instructions to order Kroger exclusive jaguar as shipper an application we're just put out today July 4, 2023? Deadline was June 7, 2023! Please advise?”
Account Question:
- “Trouble with account”
Staff Question:
- “My manager's car is not in your collection of toys”
Other Question:
- “Sponsoring”
- “Hotwheel car error”
- “Missing piece to my track from Christmas time, never got back to me as far as I know, so please let's get this done”
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Hot Wheels